Overcrowded Housing Support Service

Help for families with young children living in overcrowded properties in Lambeth.

Professionals and parents can contact Family Housing Advisors to discuss what support and advice can be offered remotely.

Support is also available from the Council if you’re worried about your financial circumstances, becoming homeless, or are sleeping rough.

The Overcrowded Housing Service is accepting referrals – from the LEAP and Children's Centre workforce – for families living in Housing Association properties.

Our Family Housing Advisors will provide:

  • housing advice;
  • small space solutions;
  • support with wellbeing; 
  • and signposting or referrals to local resources and services. 

They can no longer offer the full service to families in privately-rented accommodation. But they can still provide basic advice.

Coronavirus update: all home visits have been suspended until further notice, and no DIY workshops are scheduled. Professionals and parents can contact Family Housing Advisors using the details below to discuss what support and advice can be offered remotely.

About the Overcrowded Housing Support Service

The Lambeth Council Allocation policy defines overcrowded as "when a home is lacking at least one bedroom for the family".

There are three levels of overcrowding:

  • 1 bedroom lacking – overcrowded.

  • 2 bedrooms lacking – severely overcrowded.

  • Illegally overcrowded – not enough rooms or space for the number of people who live there. (Calculating the amount of people vs ages vs rooms available)

LEAP’s Overcrowded Housing Support Service finds approaches to mitigate the effects of overcrowding with families in our four wards.

How will the Overcrowded Housing Support Service support you?

  • Supporting your well-being
  • Improving the use of space and storage facilities and creating healthier living environments.

How does the Overcrowded Housing Support Service work?

Home visits, housing and wellbeing advice, access to small grants for home improvements around maximising space, DIY workshops, and wider activities.

What happens when you use the Overcrowded Housing Support Service?

Home visits are tailored around the family and their needs, so each session is different. During the initial session we will discuss the needs of the household looking at the areas of sleeping, eating, playing, learning, being together and being alone (privacy) and what the family would like to change in their home to allow for these activities. 

We look at housing advice, small space solutions with a grant of up to £800, linking parents and families into their communities, wellbeing and mental health. Each subsequent session will build around the goals of each family. This could be as diverse as building furniture together, completing a medical assessment, or discussing safety concerns in the household.

What are the benefits of the Overcrowded Housing Support Service?

  • Families have increased knowledge, skills and motivation to make changes to their home environment

  • Families have improved eating spaces in the home

  • Families have improved learning spaces within the home

  • Families have improved play spaces within the home

  • Families have improved spaces for privacy and/or quiet time

  • Families have improved sleeping spaces in the home

  • Families attend/ engage with local events more often

Overcrowded Housing Support Service

How to get involved

All LEAP families categorised on the Housing Transfer List as living in overcrowded housing are contacted directly by a LEAP Family Housing Advisor.

Professionals either looking to refer or seeking advice on overcrowded housing are encouraged to get in touch with the Advisors. 

Self-referrals for families living in the LEAP wards are accepted.

Email leapohsreferrals@lambeth.gov.uk

Or contact: 

Nicola Doal on 0207 926 2975 / 07740 745 620 

Or Trisan Gordon on 0207 926 4348 / 07944691679.

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